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Three (3) years proven experience in a similar position.
High School diploma or GED.
Meets the Hiring Minimums within six months of the interview date.
Has no certificate action since the date of the interview.
Has no misdemeanors or felonies since the interview date.
Accepts class date within six months of the interview date.
Ability to read, analyze, interpret and understand technical procedures and governmental regulations, sometimes quickly and under stressful or emergency situations.
Able to effectively present information to and respond to questions from management, dispatch, crew, passengers, air traffic control, and the general public.
Able to speak and be understood in English, including shouted verbal commands during emergency situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Capable of interpreting a variety of and multiple instructions furnished in written, oral, diagram, or schedule form.
Must be able to remain calm, think and react quickly in all types of emergency situations including but not limited to: medical emergencies, aircraft decompression, emergency evacuations, fires, security threats, passenger disturbances, turbulence, etc.
Makes decisions to support strategic direction. Decisions tend to be medium range and of medium significance with moderate consequences, but may in unusual situations be significant and have safety-of-flight consequences. Decisions could require additional expenditure of resources if not sound and may impact safety.
Able to process information quickly and react in a positive manner during unexpected and/or serious situations.
Capable of controlling personal and emotional responses and acting appropriately under high levels of stress.
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